Refund Policy

1. General Overview

This Refund and Cancellation Policy (the "Policy") rigorously governs all financial transactions, subscriptions, and bespoke manufacturing orders executed with Robo Dynamics India LLP (hereinafter referred to as "Company", "We", "Us", or "Our").

By executing any payment, authorizing a subscription, or submitting a service request, you explicitly acknowledge and contractually agree that:

• You have thoroughly read, comprehended, and consented to this Policy in its entirety.
• You legally accept the strictly non-refundable nature of specific digital and bespoke services.
• You agree to unequivocally comply with the mandatory defect reporting and refund procedural frameworks outlined herein.

Due to the highly customized, mathematically engineered, and digitally provisioned nature of our Services, standard retail refund frameworks are inapplicable. All refunds are strictly limited and exclusively governed by the rigorous conditions established below.

2. SaaS, ERP & Software Subscriptions

This section governs the financial terms for all digital service provisions, including Enterprise Resource Planning (ERP) platforms, SaaS tools, AI integrations, dashboards, and API endpoints.

2.1 Non-Refundable Policy

All software subscription fees are strictly non-refundable once a payment gateway authorization is successfully processed. This irrevocable condition applies to:

• Monthly and Annual recurring billing plans.
• Bespoke Enterprise-tier subscriptions.
• Automatic conversions from promotional trial periods to paid plans.

2.2 Cancellation Procedure

• You maintain the right to terminate your subscription at any time via your administrative dashboard or via formal written request to [email protected].
• Execution of cancellation strictly halts future recurring billing cycles.
• Enterprise access and platform functionality will seamlessly continue until the expiration of the currently paid billing cycle.

2.3 No Proration

We unequivocally do not offer partial refunds, mid-cycle financial credits, or prorated adjustments for mid-month cancellations or account tier downgrades under any circumstances.

3. Hardware Fabrication & 3D Printing Services

This section governs the physical manufacturing division, encompassing 3D printing, CNC machining, robotics prototyping, and custom hardware fabrication.

3.1 Bespoke Goods Classification

⚠️ CUSTOM MANUFACTURING DISCLAIMER: All physical outputs produced by our Labs are legally classified as custom-made, non-resalable, bespoke goods. Consequently, they are entirely exempt from standard consumer return or "change of mind" refund rights under applicable trade frameworks.

3.2 Production Workflow

Our high-precision manufacturing operates via a strict linear workflow:

1. Design Submission (STL/CAD upload)
2. Engineering Validation
3. Maker Approval (Client sign-off)
4. Machine Queue Processing
5. Manufacturing Execution & QA

3.3 Strict Cancellation Policy

• A full financial cancellation is only permissible before the production workflow initiates.
• Once a submitted design officially enters the "Maker/Checker" approval phase or is dispatched to the machine queue, the order is locked, and cancellation/refunds are permanently barred.

3.4 Prohibited "Change-of-Mind" Refunds

Refunds or free reprints will absolutely not be issued for:

• Architectural, geometric, or dimensional errors inherent in the CAD design submitted by the customer.
• Post-approval changes to required material specifications.
• Client misinterpretation of technical requirements or physical constraints.
• Subjective functional dissatisfaction entirely unrelated to an objective manufacturing machine defect.

3.5 Manufacturing Defect Exception

A refund, partial credit, or physical rework is strictly applicable only if:

• The final delivered product materially and demonstrably deviates from the approved digital CAD/STL file.
• The defect is conclusively proven to be the direct result of a machine calibration error, thermal warping, or mechanical failure on our end, and not a flaw in the provided design input.

In the event of a validated defect, the Company reserves the unilateral right to determine the final resolution, which may include:

• Physical Reprint/Remanufacture
• Engineering Repair
• Partial or Full Refund (exercised at the sole discretion of the Company)

4. IT Consultancy & Custom Development

This section applies to bespoke software engineering, enterprise AI integrations, and dedicated technical consulting engagements.

4.1 Retainer Policy

All upfront retainer fees required to mobilize engineering resources and commence project discovery are strictly non-refundable.

4.2 Milestone Billing

Project phases are governed by milestone-based billing. A milestone payment becomes irrevocably non-refundable immediately upon:

• Formal delivery of the milestone assets.
• Client approval (whether explicit written sign-off or automated system-based acceptance).

4.3 Early Termination by Client

If an active development project is prematurely terminated by the client:

• All engineering work completed up to the date of termination becomes instantly billable.
• Partial refunds for incomplete milestones are not guaranteed.
• The Company explicitly reserves the legal right to invoice for all delivered engineering effort and intellectual property transferred.

5. Refund Eligibility & Process

To officially claim a refund under the exceptions granted in Section 3.5, you must strictly adhere to the following procedural mandate:

5.1 Reporting Window

All defect claims must be formally submitted to [email protected] within seven (7) calendar days of the physical delivery timestamp.

5.2 Mandatory Documentation

To initiate a review, your email must include:

• The official Invoice Number and Order ID.
• High-resolution, well-lit images or video explicitly demonstrating the manufacturing defect.
• The original unmodified CAD/STL design file for engineering cross-verification.

5.3 Review Process

Our internal engineering and quality assurance teams will conduct a rigorous forensic review of the physical defect against the digital file. This review typically concludes within up to three (3) business days, after which a final, binding decision will be issued by the Company.

5.4 Resolution Options

If the defect claim is validated and approved, the Company may authorize:

• A replacement or expedited reprint.
• A partial financial refund.
• A full financial refund (authorized strictly in rare, case-specific scenarios where a reprint is technically unfeasible).

6. Refund Processing Timeline

Upon formal approval by the Company's finance department:

• All approved refunds are exclusively processed and credited back to the original payment method (e.g., the specific credit card or UPI account used during the Razorpay checkout).
• Standard processing time is 5 to 7 business days, heavily dependent upon the clearing cycles of the respective banking institutions.
• Under no circumstances are cash refunds, cryptocurrency transfers, or direct routing to alternate bank accounts permitted.

7. Chargebacks & Payment Disputes

ZERO-TOLERANCE FRAUD POLICY: The Company maintains a strict zero-tolerance policy against fraudulent or unauthorized credit card chargebacks.

Prior to initiating any payment dispute with your issuing bank or credit card provider, you are contractually obligated to exhaust the official Refund Request Process outlined in Section 5.

Executing an unauthorized chargeback constitutes a material breach of contract and will result in:

• Immediate suspension and permanent termination of all SaaS, ERP, and Lab services.
• Permanent closure and blacklisting of the associated enterprise account.
• Vigorous pursuit of outstanding dues, including associated chargeback penalty fees, through formal legal debt recovery channels.

8. Force Majeure & Logistics Disclaimer

The Company explicitly disclaims any financial liability and shall not issue refunds for delays, damages, or total losses directly or indirectly resulting from:

• Failures, delays, or physical mishandling by third-party logistics and courier providers.
• Protracted customs clearance delays or impoundments.
• Acts of God, severe natural disasters, or pandemics.
• Governmental restrictions, trade embargoes, or supply chain catastrophic failures.

9. Limitation of Financial Liability

In the event of a proven breach or valid refund claim, the Company’s total aggregate financial liability shall be strictly capped and shall not, under any circumstances, exceed the actual total fiat amount paid by the client for the specific disputed service or hardware product. We shall not be liable to compensate for any indirect, incidental, punitive, or consequential damages, including loss of potential business revenue or operational downtime.

10. Policy Updates

The Company unilaterally reserves the right to amend, revise, or modify this Policy at any given time to reflect operational or regulatory shifts.

• Updated iterations will be published directly on this website.
• Your continued utilization of the Services subsequent to such publication constitutes your irrevocable consent and legal acceptance of the modified terms.

11. Contact Information

For defect reporting, valid refund requests, or formal financial escalations, please contact our compliance teams utilizing the channels below: