Terms of Use

1. Acceptance of Terms

These Terms of Use (the "Agreement") constitute a legally binding agreement between you (whether as an individual, business entity, or organization, hereinafter referred to as "Customer", "User", or "You") and Robo Dynamics India LLP (LLPIN: ACX-4741, hereinafter referred to as "Company", "We", "Us", or "Our").

By accessing, browsing, registering, subscribing to, purchasing, or using any of our Services, you acknowledge that you have read and understood this Agreement, agree to be legally bound by these Terms, and consent to our data handling practices. If you do not agree with these Terms, you must immediately discontinue the use of the Services. If you are accepting these Terms on behalf of a corporation or legal entity, you represent and warrant that you possess full legal authority to bind such entity.

2. Definitions

• "Affiliate" means any entity controlling, controlled by, or under common control with the subject entity.
• "AI Models" refers to the proprietary artificial intelligence systems, algorithms, machine learning models, and automation engines developed by the Company.
• "Customer Data" means electronic data submitted, uploaded, or processed by Customer through the Services.
• "Services" includes SaaS platforms, AI tools, ERP/CRM systems, APIs, websites, consulting, and laboratory/fabrication services provided by the Company.
• "Software" means the applications, backend systems, APIs, dashboards, and associated documentation.
• "Confidential Information" refers to non-public data including, but not limited to, business logic, source code, pricing structures, and system architecture.

3. Eligibility

To utilize our Services, you must be at least eighteen (18) years of age and possess the legal capacity to enter into a binding contract as prescribed under the Indian Contract Act, 1872. You further represent that you are not barred from receiving the Services under the laws of India or other applicable jurisdictions.

4. License Grant and Access

Subject to your compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services strictly for lawful and authorized purposes.

Account Responsibility: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or breach of security.

5. Restrictions and Prohibited Use

You agree and covenant that you shall NOT:

• Reverse engineer, decompile, or attempt to extract the source code or underlying structure of the Software.
• Copy, resell, distribute, or exploit the Services for commercial gain without explicit written authorization.
• Build competing products or services using insights or components derived from the Services.
• Upload or transmit illegal, harmful, defamatory, or copyright-infringing content.
• Interfere with system security, integrity, or attempt to bypass Cloudflare and authentication gateways.
• Use automated bots, scraping tools, or unauthorized automation scripts on our platforms.
• Misuse AI systems for unethical, fraudulent, or unlawful purposes.
• Modify, alter, or obtain any product, software, or hardware component supplied by us through unauthorized third-party channels. Any such unauthorized modification, tampering, or third-party sourcing will immediately void all warranties and free or paid support, and shall be strictly considered as software piracy and an intellectual property violation.

6. Fees, Billing, and Payments

• 6.1 Pricing Structure: We offer subscription-based models (monthly/annual), one-time service charges, and custom enterprise pricing depending on the Service accessed.
• 6.2 Payment Terms: All payments must be remitted in advance unless a superseding written agreement states otherwise. Payments are securely processed via authorized gateways (e.g., Razorpay or direct banking channels). You authorize recurring billing for subscription-based Services.
• 6.3 Taxes: All prices displayed or quoted are exclusive of applicable taxes. Goods and Services Tax (GST) and other statutory levies will be charged concurrently as mandated by Indian law.
• 6.4 Late Payments: The Company reserves the right to suspend or terminate Services for non-payment. Late remittances may attract penal interest or restoration charges as per applicable policies.
• 6.5 Refund Policy: Unless explicitly stated in a specialized Service Level Agreement (SLA) or written contract, all payments are non-refundable. No prorated refunds will be issued for partially utilized subscriptions.

7. Data Privacy and Protection

We implement industry-standard administrative and technical safeguards to protect Customer Data.

• 7.1 Data Usage: We may process data to seamlessly deliver the Services, store it securely on authorized cloud infrastructure, and utilize anonymized, aggregated data sets for analytics and AI model improvement.
• 7.2 Legal Compliance: Our data handling practices strictly adhere to the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.
• 7.3 Customer Responsibility: You warrant that you possess all necessary rights and consents for the data you upload. No illegal, classified, or highly sensitive personal data shall be uploaded without explicit authorization and encrypted safeguarding.

8. AI Systems Disclaimer

Certain Services employ automated and probabilistic Artificial Intelligence (AI) algorithms. The Company does not guarantee the absolute accuracy, completeness, or reliability of AI-generated outputs. You acknowledge that AI-generated results must be independently verified by a human professional before implementation. The Company bears no liability for business, operational, or financial decisions made based solely on AI outputs.

9. Third-Party Services

Our Services may integrate with or rely upon third-party infrastructure, including payment gateways, cloud hosting providers, and external APIs. The Company does not govern these third-party services and expressly disclaims any liability for third-party downtime, transmission errors, data breaches, or service interruptions outside of our direct control.

10. Lab Services, Hardware & Fabrication

• 10.1 Design Responsibility: You retain full responsibility for the mathematical accuracy of CAD designs, compliance with local safety laws, and the structural feasibility of the models submitted for 3D printing or fabrication.
• 10.2 Manufacturing Limitations & Hardware Warranty: All hardware output is subject to inherent machine tolerances. We do not guarantee aerospace, medical, or military-grade precision unless explicitly contracted via a dedicated manufacturing agreement. Unless a separate hardware warranty agreement or SLA is executed, fabricated parts are provided without long-term warranties. Any return merchandise authorization (RMA) claims for defects must be submitted within 7 days of delivery and strictly exclude damages caused by user misuse, physical stress, or unauthorized modifications.
• 10.3 Risk Acknowledgment: Fabricated products are intended primarily for prototyping, R&D, or specified non-critical use. The Company accepts no liability for field failures, material degradation, or consequential damages resulting from the physical deployment of fabricated parts.
• 10.4 Payment & Execution: Fabrication commences strictly post-payment confirmation. Offline or enterprise orders are subject to internal quality and financial checks (the "Maker-Checker" process) prior to execution.

11. Intellectual Property Rights

All intellectual property, including but not limited to Software, AI models, platform architecture, branding, trademarks, and documentation, belongs exclusively to the Company.

Trademark Notice: RoboDynamics India™ is a registered proprietary mark. Any unauthorized commercial use, reproduction, or passing off is strictly prohibited and actionable under the Trade Marks Act, 1999.

Feedback Clause: Any suggestions, enhancements, or feedback provided by users regarding our Services shall become the exclusive property of the Company, free of any royalty or compensation obligations.

12. Confidentiality

You agree to maintain the strict confidentiality of any non-public information obtained during your use of the Services. This includes, but is not limited to, business logic, algorithmic structures, bespoke pricing, system design, and internal processes. Such Confidential Information shall not be disclosed to any third party without prior written consent from the Company.

13. Disclaimer of Warranties and Custom SLAs

All services, software, and hardware are provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the services will be error-free, continuously available, or secure from all cyber threats.

Custom SLAs: For enterprise and customized deployments, a dedicated Service Level Agreement (SLA) is signed separately per project. In the event of any conflict between this general disclaimer and a mutually executed project-specific SLA, the uptime guarantees, warranties, and compensation clauses defined within that signed SLA shall strictly supersede these general terms.

14. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company's aggregate liability arising out of or related to this Agreement exceed the total fees paid by you in the three (3) months preceding the claim. The Company shall in no event be liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, regardless of the legal theory asserted. We are expressly not liable for any loss of data, operational disruption, or security breaches resulting from user negligence, compromised credentials, or failure to adhere to our security guidelines.

15. Indemnification

You agree to fully indemnify, defend, and hold harmless the Company, its partners, affiliates, and employees from and against any legal claims, damages, liabilities, and losses (including reasonable legal fees) arising directly or indirectly from your misuse of the Services, your violation of these Terms, or any infringement caused by your uploaded data or actions.

16. Termination

We reserve the right to suspend or terminate your access to the Services immediately, without prior notice, for breach of these Terms, non-payment of dues, or compliance with legal/regulatory mandates.

Effects of Termination: Upon termination, your right to access the Services is immediately revoked. Customer Data may be scheduled for deletion as per our data retention policies. Termination does not absolve you of any outstanding financial dues.

17. Force Majeure

The Company shall not be held liable for any delay, failure in performance, or interruption of Services resulting directly or indirectly from acts of God, natural disasters, government actions, internet back-bone failures, wars, strikes, pandemics, or any other circumstances beyond our reasonable commercial control.

18. Export Compliance

You agree to comply strictly with all applicable export and import laws and regulations of India and globally, ensuring that no Software, technology, or Services are exported in violation of regulatory mandates.

19. Governing Law and Jurisdiction

This Agreement shall be governed by and construed exclusively in accordance with the laws of the Republic of India. You irrevocably agree that the competent courts located in New Delhi, India shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter. All legal proceedings, hearings, arbitration, or observations shall be conducted solely and exclusively in New Delhi, India.

20. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Material updates will be posted on the website. Your continued use of the Services following the posting of any changes constitutes your binding acceptance of the new Terms.

21. General Provisions

• Severability: If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
• Entire Agreement: This Agreement, alongside our Privacy Policy, constitutes the complete and exclusive understanding between the parties, superseding all prior oral or written communications regarding its subject matter.

22. Contact Information