Warranty Policy

1. General Overview

This Warranty Policy governs the guarantees and support provided by Robo Dynamics India LLP for physical hardware fabricated in our labs and digital SaaS platforms developed by our engineering team.

Unless explicitly superseded by a custom Service Level Agreement (SLA) or a dedicated Manufacturing Contract, the terms laid out in this policy serve as the baseline warranty for all products and services.

2. Guarantee / Warranty

All physical hardware and products are safeguarded by a standard 7-day manufacturing warranty from the date of dispatch, unless explicitly noted otherwise on the respective product page. This warranty serves to protect you against inherent manufacturing flaws. Should you encounter a defect, you must formally notify us within this 7-day window. Initially, the customer is responsible for bearing the return shipping expenses. However, once our engineering team receives and validates the presence of a legitimate manufacturing defect, this return shipping cost will be fully reimbursed.

We are committed to repairing or replacing the defective item entirely free of charge, inclusive of the outbound shipping costs to return the functional product to you. In the event that a direct replacement is unavailable in our inventory, a full 100% refund will be issued. Please be strictly advised that this warranty is rendered completely void if the product exhibits signs of misuse, electrostatic discharge (ESD) damage, negligence, accidental drops, unauthorized modification, or if any component has been soldered or physically altered post-delivery.

Before authorizing any exchange, we require you to submit clear, high-resolution photographs of the damaged product. Our technical assessment team will evaluate the visual evidence to determine the most appropriate course of action for either an exchange or return. If an exchange is approved but the required item is out of stock, a full refund will be provided.

CUSTOM 3D PRINTING EXEMPTION: Custom fabricated or 3D printed products do not carry any standard warranty. Due to the inherent physics of additive manufacturing, dimensional variations of up to ±5% to 10% may occur in the final output and do not qualify as defects. Furthermore, any product weight displayed during the quoting or order phase is strictly for reference purposes. The final physical weight will naturally vary based on material extrusion and infill density. No warranty claims or refund requests will be entertained based on such dimensional or weight discrepancies.

3. 100% Refund / Replacement Policy

We take pride in delivering premium-grade products that strictly adhere to their published technical specifications. To ensure you are protected against transit damages, missing components, or incorrect item fulfillment, you are granted a strict 2-day reporting window (starting from the confirmed delivery date). To register a grievance within this period, you must open a formal support ticket via our website's support portal.

Upon receipt of your ticket, our technical support engineers will conduct a preliminary visual verification of your claims. Once approved, you will be issued an official Return Merchandise Authorization (RMA) number required to send the items back to us. Upon physical receipt of the returned materials, our experts will conduct a final physical inspection. If the reported issue is validated, a replacement will be dispatched to you with all shipping costs covered by us. Should the item be out of stock, we will process a complete 100% refund.

As stated previously, any evidence of improper handling, static discharge, negligence, or unauthorized modifications (such as soldering) immediately disqualifies the item from any refund or replacement. Because of the specialized nature of our bespoke products and our rigorous quality assurance standards, we strictly prohibit "change-of-mind" order cancellations or returns without a technically valid reason. Robo Dynamics India LLP retains the sole and final discretion regarding the approval and processing of all refund and replacement requests.

4. Software & SaaS SLA Guarantees

Our software ecosystem is built for high availability and enterprise reliability.

4.1 Standard Platform Availability

We warrant that our core SaaS and ERP platforms will maintain an uptime of 99.9% during standard operational hours, excluding scheduled maintenance windows.

4.2 Enterprise SLA Supremacy

• For enterprise clients with active custom SLAs, the specific uptime guarantees, response times, and financial credit clauses negotiated in your SLA will completely supersede this standard warranty.
• We do not warrant that our software is completely impervious to all cyber threats, though we employ bank-grade encryption and standard security protocols.

5. Conditions Voiding Warranty

All warranties, express or implied, become instantly null and void if:

• Hardware Modification: The fabricated part is drilled, sanded, thermally stressed, chemically treated, or mechanically altered by the user after delivery.
• Software Reverse Engineering: The user attempts to reverse-engineer, decompile, or inject unauthorized code into our SaaS platforms.
• Negligence: Damage occurs due to user negligence, improper physical handling, or failure to secure user credentials leading to data loss.
• Third-Party Components: Hardware failure is caused by integration with non-approved third-party electronics or structural components.
• Exceeding Operational Loads: Subjecting the hardware or software to operational loads, stress, or throughput beyond the mutually agreed-upon technical specifications or documented limits immediately voids all warranties. Even if an extended service agreement (SLA) is active, rectifying software or hardware damage caused by load violations will incur additional diagnostic and repair charges based on our engineering evaluation. In the event of such a failure, no portions of the active service contract fees will be refunded.

6. Warranty Claim Process

To initiate a warranty claim for either hardware or software:

1. Email our support team at [email protected] within the valid warranty window.
2. Include your Order ID or Subscription Invoice Number.
3. Provide high-resolution photos of the physical defect, or detailed error logs/screenshots for software anomalies.